Refund policy

RETURN, REFUND & REPLACEMENT POLICY

Effective Date: 01/01/2026

At MotoPunk Store, customer satisfaction is important to us. If you face any issues with your order, you may raise a return request subject to the terms below.   

 

1. Return Request Window

  • Customers may raise a return request within 7 days from the date of delivery of the product.   

     

  • Requests submitted after 7 days of delivery may not be accepted.   

     

2. Eligibility for Returns

A return request may be accepted under the following circumstances:   

 

  • The product was received in a damaged condition.   

     

  • The wrong product was delivered.   

     

  • The product has a compatibility issue with the customer’s vehicle.   

     

All return requests are subject to verification and approval by MotoPunk Store.   

 

3. Verification Process

  • Once a return request is submitted, our team will review the details and may request photographs, videos, or additional information to verify the issue.

  • MotoPunk Store reserves the right to approve or reject any return request after verification.

4. Return Shipping

  • Return Shipping Covered by MotoPunk Store: MotoPunk Store will bear the return shipping cost if the product was damaged during delivery or an incorrect product was delivered.   

     

  • Return Shipping Covered by Customer: The customer shall bear the return shipping cost if the return is requested due to a compatibility issue with the customer’s vehicle.   

     

5. Replacement Policy

  • Upon successful verification and approval of the return request, MotoPunk Store will first attempt to provide a replacement product.   

     

  • Approved replacements will generally be processed and delivered within 5–7 business days, subject to product availability and location.   

     

6. Refund Policy

  • If a replacement is not available, a refund will be processed.  

     

  • Approved refunds will be credited to the original payment method used during the purchase.   

     

  • The refund amount will typically be credited within 7–10 business days after the refund is approved. Processing timelines may vary depending on the customer’s bank, payment provider, or financial institution.   

     

7. Non-Acceptance of Returns

MotoPunk Store reserves the right to reject return requests if:   

 

  • The request is raised after the return window.   

     

  • The product has been intentionally damaged or misused.   

     

  • The product is returned without sufficient proof of the reported issue.   

     

  • The product is found to be different from what was originally shipped.   

     

8. Contact Us


For any return, replacement, or refund-related queries, customers may contact MotoPunk Store through the contact details available on motopunkstore.in.